Social media addict?

"Hold up, I gotta Instagram this."

"I have to finish this tweet first."

These are phrases I've said in the past month that I am ashamed of. Am I letting social media run my life? Let's take a look at the facts:

• I now own a smartphone. I didn't tweet as much as I did when I just had my iPod touch, macbook, and "dumb phone."
• The city seems to be more "with" social media. When I was home last weekend, there aren't many people checking in on foursquare. I had to create the dry cleaners I went to because it wasn't "on the map."
• I have to keep my klout score up. I'm at a 50 now, you guys
• It's sort of my job. I'm VP of Social Media for the student org I'm in at DePaul, DMAT. I have to be on the look out for cool articles to retweet and questions to pose to our facebook followers.
• I'm in the technology field. I'm expected to know this stuff and I really do enjoy it.

I think I know when enough is enough, but having that constant access can be a bit much. Sometimes we just have to live in the moment. Don't let your cellphone distract you from enjoying the beauty of life that is in front of you.

Posted via email from Becoming an Adult in the City

The Power of Social Media

This past week I was having quite a runaround with my trusty Walgreens. I won't bore you with all the details, but I would classify it as technology problems. Computers were not working as they should have so I made 2 trips there in 1 week and have to go back again this week. Kind of annoying.
On Friday I was feeling a little perturbed and expressed my annoyance with Walgreens in a tweet.
What do you know: they responded to my tweet!

Sry to hear this. Pls DM the location and your contact info and I will have mgmt look into this. Thanks Sarah.

I was pretty surprised. I hadn't expected to see this in my mentions panel, mainly because I don't follow @WAGSocialCare. But I decided to follow through and I direct messaged them my e-mail and the Walgreens I was at.
Checked my e-mail a few hours ago and lo & behold, an e-mail with the subject: Pharmacy Dissatisfaction.

Hello-

I'm sorry you had a problem with our Pharmacy, generally our computers work great. Next time there is a problem, ask to speak to a manager, because maybe we can speed up the situation. We really don't know if there is a problem until someone lets us know. Thank you for bringing this to our attention and I hope you do visit us again.

Thanks and be well

Wow, they actually followed through with this. I am impressed, Walgreens. Very impressed. To be honest, I never thought about talking to a Manager about the problem. Though everyone in the pharmacy department knew of the problem, I assumed the manager did. But why be passive aggressive on Twitter? Why didn't I just express my concerns with Walgreens directly? Maybe it's because I'm a midwestern girl and passive-aggressive is our middle name? Or maybe I was just so fed up that I didn't want to spend anymore time there. Whatever the reason, I will keep this in mind.

This whole experience gave me a new outlook on customer service. And how powerful social media is. In other news, CarrieEmge.com is live!!

Posted via email from Becoming an Adult in the City